Conflict Resolution

Alternative Dispute Resolution.

Under the terms and in compliance with the provisions of Law no. your right to complain to an official, third-party and impartial body that will help you resolve the dispute in question. Alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official entities that help them in the resolution, or guidance of any conflict, before opening litigation in the Courts.
As a rule, the procedure can be described as follows:
1) The consumer customer asks an impartial third party to act as an intermediary between himself and the supplier or service provider that is the subject of his complaint.
2) The intermediary can suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution. Alternative dispute resolution can be translated into "mediation", "conciliation" or "arbitration".
Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial route.
Thus, in the event of a dispute, the consumer customer can resort to an Alternative Dispute Resolution Entity. WTPA LDA makes available the websites of some of these entities:
 
 
CNIACC - National Center for Information and Arbitration of Consumer Disputes CNIACC - National Center for Information and Arbitration of Consumer Disputes Faculty of Law of Universidade Nova de Lisboa Campus de Campolide 1099- 032 Lisbon
Tel.: 213 847 484 E-mail: cniacc@unl.pt Web: http://www.arbitragemdeconsumo.org
 
 
For more information: CIAB - Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) http://www.ciab.pt/pt/ or please access to the Consumer Portal, at www.consumidor.pt